Germancraft Cabinets FAQs

Frequently Asked Questions

Is Germancraft a licenced contractor?

Yes, we are a QBCC licensed builder and a licensed builder with NSW Office of Fair Trading.

QBCC Licence No: 1086762
NSW Fair Trading: 181233C

Members of the Housing Industry Australia (HIA) & Kitchen & Bathroom Design Institute (KBDI).

Is Germancraft insured?

Yes, we are comprehensively insured, inclusive of public liability, contract works, workers compensation, Home Warranty Scheme with QBCC and Home Building Compensation Fund with NSW Office of Fair Trading.

Does Germancraft provide a warranty?

Yes, you can have peace of mind with our Lifetime Limited Warranty.

Germancraft Cabinets warrants its products against manufacturing defects in material and workmanship to the original purchaser for as long as they own their home. This warranty is for your lifetime as long as you own the cabinetry, on product used for residential purposes only and is not transferable to subsequent owners. Proof of purchase is required on all warranty claims.

Germancraft Cabinets will determine if the product is repairable or replaceable at the time a warranty claim is made. This warranty does not cover misuse, exposure to extreme temperatures/humidity, intentional damage, fire, smoke, or water damage, acts of God, exposure to harsh chemicals and or normal wear and tear.

Despite these warranty terms and conditions, Germancraft will take into consideration all claims and treat each claim on its individual merits. For over 30 years we have been honouring the very few claims that come to us and will continue through our ongoing succession.

Is Germancraft environmentally friendly?

Yes, we certainly are. Please go to our Environment page!

Environment Page

Will you come to my home and give me a quote?

We encourage clients to visit our showroom featuring the latest finishes, hardware & appliances to assist in selection preferences, prior to a home visit. Once you have a general concept of what you would like, we certainly can arrange a home visit to measure if required.

Do you supply stone in natural or engineered?

Yes. We offer both in a comprehensive arrange that our experienced sales and design team can assist in deciding the right one for you.

Do you only employ qualified tradesmen?

Absolutely! And not only do we have our own master tradesmen, we train and retain our apprentices via a yearly intake, who are mentored by our tradesmen, ensuring the future and ongoing skills of our craft.

Do you organise other trades?

Yes we do where necessary and we ensure that they are qualified, licenced and insured.

Do you schedule your production to ensure on time and in full delivery?

Yes, we take extreme pride in our advanced manufacturing management and scheduling systems.

Do I get my own production supervisor?

Yes and you will be able to liaise at all times directly with them, who will ensure your project will be as specified, quality controlled and completed on time.

How do I know you will complete my project, as per the quote?

You can be assured of this, as works are undertaken by an enforceable HIA contract, specific to joinery. In the unlikely event, you have any concerns, you can contact us at any time to discuss and resolve the issue. If you feel that your concerns were not addressed, or handled appropriately, the HIA as the governing body, can assist on your behalf.

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